Life changes — maybe you’re moving, downsizing, or just rethinking your setup. Whatever the reason, canceling an ADT security contract doesn’t have to be a nightmare.
I’m Mike, lead tech at PHT Security Systems (your local ADT Authorized Dealer right here on Cullen Blvd in Houston). Over the last 15 years, I’ve helped hundreds of families in Pearland, League City, Katy, The Woodlands, and across the metro either cancel cleanly or (more often) find a better way to keep protection without starting over.
Here’s the straight truth on how to cancel ADT in 2026 — plus some Houston-specific advice most online guides miss.
Step-by-Step: How to Officially Cancel ADT Service
- Check Your Contract First: Log into myADT.com or dig out your paperwork. Note your contract end date, remaining months, and whether you have the Quality Service Plan (QSP).
- Call Retention (Not Just Any Number): The official cancellation line is 800-238-2727 (or 888-392-2039 from some terms). Ask for “retention” or “loyalty” — they have more flexibility than frontline reps.
- Be Ready for the Conversation: They’ll verify your account and explain any early termination fee (usually 75% of remaining monthly monitoring charges). Have your account number and reason ready.
- Get Everything in Writing: Ask for email confirmation of the cancellation, payoff amount (if any), and equipment return instructions (prepaid box usually arrives).
- Pay Any Balance & Return Equipment: Settle the fee (if applicable) and ship back leased gear to avoid extra charges.
That’s the corporate process. But here’s what most guides don’t tell you…
Pro Tip from a Houston Dealer: Call Us First
Before dialing the 800 number, give your local dealer a ring. We can often:
- Transfer service to your new address (no fee if staying with ADT)
- Downgrade to a cheaper plan
- Pause monitoring temporarily
- Upgrade to newer tech that solves your issues
I’ve saved dozens of clients thousands by fixing problems the national line couldn’t — like storm-damaged communicators or hard water corroding contacts (common in League City and Pasadena homes).
Hard water issues eating at your equipment? → Common Hard Water Problems for League City
Or Pasadena → Why Your Pasadena Home Needs a Water Softener
ADT Cancellation Fees & Policies in 2025
| Scenario | Fee / Outcome |
| Within the first 6 months (with QSP & unresolved issue) | Full refund possible (money-back guarantee) |
| Early termination (after 6 months) | 75% of the remaining monthly monitoring charges |
| At contract end (36 months typical) | $0 — just give 30 days’ notice |
| Moving & transferring service | Usually $0 |
| DIY/self-setup systems | Often no contract — cancel anytime |
Texas contracts are typically 36 months. California is 24.
The 6-Month Money-Back Guarantee
If ADT couldn’t fix a system issue in the first 6 months (and you have QSP), you may qualify for a full refund of installation + monitoring paid. Equipment must be returned.
Common Reasons Houston Customers Think About Canceling (And Better Fixes)
- “Too expensive” → We can often lower your bill with bundling
- “Moving” → Transfer is easy — keep your same rate
- “False alarms” → Local tech tune-up usually solves it
- “Want newer cameras?” → Easy upgrade → Are 4K Security Cameras Really Better?
Clearer footage options → Understanding 4K Security Cameras
Top wireless brands → Top Wireless Camera Brands
Avoid these errors → Common Camera Setup Mistakes
Wired vs wireless → Wireless Security Cameras vs Wired
Single camera needs → Wireless Home Security Camera
Different monitoring types → Types of Alarm Monitoring Systems
Fire monitoring basics → What Is a Monitored Fire Alarm?
When required → When Is Fire Alarm Monitoring Required?
Wireless fire options → Wireless Fire Alarm Monitoring
Maybe you just need monitoring checked → You Might Need Alarm Monitoring
Older system refresh → Upgrade Your Home Security System
Ready to Talk Options Before Canceling?
Most clients who call us thinking about canceling end up staying — happier and often saving money.
→ Let’s review your account for free (no pressure): Certified Alarms & Surveillance Services
FAQ – Canceling ADT in Houston 2025
How do I cancel my ADT contract?
Call 800-238-2727, verify your account, and request cancellation. Get confirmation in writing.
Will I owe an early termination fee?
Yes — typically 75% of remaining monitoring charges unless within the money-back period or at contract end.
Can I cancel within the first 6 months for free?
Only if ADT couldn’t resolve a system issue (and you have QSP). Otherwise, standard fees apply.
What if I’m moving in Houston?
Transfer service to your new address — usually no fee, and keeps your rate.
Do I have to return equipment?
Yes for leased items — ADT sends a prepaid box.
Is there a way to avoid cancellation fees?
Transferring, downgrading, or resolving issues with your local dealer often works better than canceling.
