I still remember the call from a Katy homeowner in 2024.
His Ring camera caught a break-in at 2 a.m., but the app notification went to his phone… which was on silent in the bedroom. By the time he woke up, the burglars were gone with $18,000 in tools and jewelry.
That’s when he switched to a central station monitored alarm — the same kind we install every day at PHT Security Systems.
After more than a decade keeping Houston families and businesses safe, I can tell you without hesitation: if you want real protection (the kind that actually gets police or fire trucks rolling when you’re asleep, away, or the power is out), central station monitoring is the only way to go.
Let’s break it down so you know exactly what you’re getting.
What Exactly Is a Central Station Monitored Alarm?
A central station monitored alarm is a security or fire system that sends signals directly to a UL-listed, professionally staffed monitoring center 24/7/365.
When an alarm triggers:
- The panel instantly transmits the signal (cellular primary + backup)
- Trained operators at the central station receive it in seconds
- They call you to verify → if no answer or confirmed emergency, they dispatch police/fire immediately
- Average police dispatch time in Houston: under 5 minutes for priority calls
No reliance on your phone battery, Wi-Fi, or hoping a neighbor hears the siren.
Want the full technical breakdown? I put together a simple guide here → What Is a Monitored Fire Alarm? (the process is identical for burglary)
Central Station vs Local Alarm vs App-Only – The Real Differences
| Type of Alarm | Who Gets Notified? | Police/Fire Dispatched Automatically? | Works During Power/Internet Outage? | Insurance Discount Eligible? |
| Local-only (loud siren) | Only people who hear it | No | Siren yes, but no dispatch | Rarely |
| App-only (Ring, SimpliSafe self-monitor) | Your phone only | No | Usually dies after 24 hrs | Limited |
| Central station monitored (ADT via PHT) | Professional station + you + authorities | Yes — in minutes | Yes — cellular + 72 hr battery | Up to 20 % |
That last row is why every insurance agent I know pushes central station monitoring.
Do Ring or Other DIY Systems Use Central Station Monitoring?
Ring offers optional professional monitoring, but it’s not the same Five-Diamond certified central station level that ADT uses. Many Houston police departments also prioritize verified central station dispatches over app-based calls.
Is ADT a Central Station Alarm Provider?
Yes — ADT owns and operates multiple Five-Diamond certified central stations across the U.S. As an ADT Authorized Dealer since 2012, we connect every system we install directly to those stations.
Why Houston Homes and Businesses Need Central Station Monitoring More Than Ever
- Houston PD responded to over 48,000 burglaries in 2024
- Average police response time for non-priority calls: 12–18 minutes in many suburbs
- With central station verification, priority dispatch drops dramatically
- Many Houston-area insurers now require a central station monitoring certificate for maximum discounts
I’ve seen the difference firsthand — one monitored client in Pearland had police arrive in 4 minutes and catch the intruder in the act.
Different Types of Alarm Monitoring Systems Available in Houston
There are several ways signals can reach the central station — we help you choose the best for your property → Types of Alarm Monitoring Systems
Upgrading to Central Station Monitoring – Easier Than You Think
Most existing systems (even older ones) can be upgraded to central station monitoring with a simple cellular communicator add-on.
We do this every week for homeowners who want better protection without ripping out their old panel → Upgrade Your Home Security System
The Insurance Certificate You Need
Every year we automatically send our central station monitored customers a monitoring certificate for their insurance agent. It’s the document that unlocks those valuable premium discounts.
Wireless Options for Central Station Monitoring
Don’t have phone lines or want storm-proof reliability? Our wireless systems use encrypted 5G cellular and still connect to the same central stations → Wireless Fire Alarm Monitoring
Central Station Monitoring for Fire Alarms
The same central station handles both burglary and fire signals — critical for commercial properties. → When Is Fire Alarm Monitoring Required?
Security Cameras and Central Station Monitoring
Many clients pair their monitored alarm with professional-grade cameras. We install both wired and wireless options → Wireless Security Cameras vs Wired
And for the clearest footage possible → Are 4K Security Cameras Really Better?
We even help avoid the most common mistakes people make → Common Camera Setup Mistakes
One-Stop Protection in Houston
What sets us apart? We’re the only local company that can handle your central station monitored alarm, cameras, whole-house generator, solar backup, and even water softener — all under one roof.
No more juggling five vendors when the power goes out.
Ready for real, verified protection that actually works when you need it most?
→ Get your free central station monitoring consultation & quote today: Certified Alarms & Surveillance Services
FAQ – Central Station Monitored Alarms in Houston
What is a central station-monitored alarm?
A security/fire system connected to a professionally staffed UL-listed central station that dispatches authorities 24/7 — even if you’re asleep or away.
What is a centrally monitored burglar alarm?
The same as above — “central station” and “centrally monitored” mean the same thing in the industry.
What is the difference between a central station alarm and a local alarm?
Local alarms only make noise at your property. Central station alarms automatically call the police/fire for you.
Does Ring monitoring call the police?
Ring’s professional monitoring can request dispatch, but it’s not the same priority level as a traditional central station verified response.
Is ADT a central station alarm provider?
Yes — ADT operates multiple Five-Diamond certified central stations and has for decades.
